Quality of work
We are familiar with the various types of offences and their consequences, and we are aware of how differently people react to pressure they are subject to. We know of the particular consequences and problems involved for example by domestic violence, stalking and child abuse.
We know how to deal with the stressful impact of criminal offences, the kind of problems they cause, and which type of help can be offered
We have experience of the time frames in which psychological traumas can develop and always adapt our one-to-one discussions to the particular needs of victims of a crime. We know how negative repercussions can be manifested and treat victims with respect, understanding and the attention that they need.
We work in the network and are familiar with the psychosocial, psychotherapeutic and medical support structures in place.
We know therapists who are trained in traumatology and are qualified to offer therapy which is adapted to each victim’s specific situation. We know which doctors and clinics can be contacted for which diseases.
The help and the support are in accordance to the individual need of the victims. We provide material assistance as quickly as possible, taking into account how urgently the help is required.
Victims of crime may reach WEISSER RING by contacting the branch office or calling the victim helpline. We inform victims of the support which we offer, making it easier for them to claim help. All offices contacted ensure that victims are provided with support and are referred to the appropriate case worker immediately. In general, we follow up each victim’s request for help within 24 hours.
We talk to victims confidentially on the phone or in person. We also provide an anonymous support service if desired. We offer a visiting service, for which there are no time or place restrictions. The victim chooses where and when to meet up.
In an emergency situation, we are able to provide immediate assistance at the first visit. In general, we decide on additional concrete assistance within three weeks or establish contact within this time frame to clarify details as necessary. If the situation is particularly urgent, we ensure that we reach a decision within three days.
We are familiar with the rules of communication and counselling techniques in particular situations. We are qualified to communicate with victims of crime and all those involved in the discussion. We also aim to enforce the victims’ interests.
We know which rights victims are entitled to in criminal proceedings. We know which rights concern victims in a particular situation when dealing with the police, and which rights victims are entitled to in legal proceedings. We are aware of the possibilities of securing legal aid and being granted legal representation for financial assistance.
We know what benefits the Victims Compensation Act offers and the procedure to assert these claims successfully. We know which services can be obtained through other service providers and can point out the way to find the right ones.
We are familiar with all possible legal provisions within the “Protection against Violence Act” (“Gewaltschutzgesetz”) and can give victims information about applications and enforcing their rights.
We reflect on our own work. We maintain a balance between sympathy and distance to ensure that victims have the best possible help. We are able to detach ourselves and organise our work in such a way that the traumas and pressures which we have to deal with do not affect the quality of the assistance we offer.